Call forwarding is extremely useful and therefore a popular feature in modern phone systems. It forwards the incoming call to any targeted phone, such as cell phone, home phone, office phone, or even voicemail. The biggest advantage is that you don’t miss any calls and the caller doesn’t face situations like no network, busy, out of range, unable to receive a call, etc.
The Call Forwarding feature is generally of two types – Call Forwarding Variable and Call Forwarding Busy / No Answer. The call forwarding variable is a feature through which you can select a number to which all incoming calls can be directed. Once you take advantage of this feature, all incoming calls will be received by the telephone operator or centralized point of care and your particular extension will only receive calls intended for you.
Busy/No Answer call forwarding, on the other hand, is a feature whereby all incoming calls are automatically transferred when all your lines are busy or after a certain number of rings. With this fully automatic feature, you don’t need to activate or deactivate Call Forwarding. The great advantage of the feature is that it is automatic and you can set it and forget it, so many prefer this alternative.
This service is an essential feature as you cannot be physically present everywhere all the time, but still need to answer calls from multiple people across the country or the world.
This service is beneficial for both companies and individuals. In multinational companies, forwarding international calls is common. Calls will be forwarded to any international destination. It allows callers to call international numbers without spending a lot of money.
Many business houses use some type of call forwarding system as part of their phone system to keep in contact with customers and provide improved customer service. Most major service providers offer call forwarding as part of their business phone plans.
Since communication is critical for any business, it is important to ensure that you are able to properly manage all incoming calls. By choosing a feature for your telephone services, you will be able to receive calls even outside business hours and on holidays, at any time of your choice.
As this service can transfer calls to an employee’s cell phone, it increases employee mobility without affecting communication. On some systems, this feature will be able to call a series of numbers until you get an answer. As long as an employee can answer one of the escalation phones, he or she is within their reach to speak directly to customers, answer important questions, and provide important information.
Some customers find voicemail impersonal and irritating and may not be sure that their message will be kept confidential or that they will take immediate action. With call forwarding systems that use multiple numbers, an employee can set up a personal voicemail message on the last number, like a cell phone.
It’s a simple and easy way to effectively increase workplace telephone efficiency and create more open lines of communication every time.
