What is ITIL, and how can it be explained in a simple way?
In an effort to standardize the selection, planning, delivery, maintenance, and entire lifespan of IT (information technology) services inside a company, the ITIL (Information Technology Infrastructure Library) was developed. It’s an aim to increase efficiency and offer consistent service levels.
What is ITIL4 stand for?
Sprintzeal the most recent version of ITIL is ITIL 4. Co-creating effective value from IT-supported goods and services is made possible via the use of a digital operating model provided by ITIL 4. Co-creating business value may also be achieved by aligning ITIL 4 with new modes of working like as Lean, Agile, and DevOps.
A short look at the current ITIL 4 publication portfolio
There were two ITIL Foundation books that were issued in 2019 in order to support the upgraded ITIL Foundation certification: ITIL 4 Foundation, and ITIL Foundation, ITIL 4 Edition.
Managing Professional certificate – this was launched in early 2020 and complements the ITIL certification. Creating, Delivering, and Supportin
This was launched in early 2020 and covers the ITIL Managing Professional certification as well. 3. Drive Stakeholder Value
The ITIL Managing Professional qualification is also supported by High-velocity IT, which was issued in early 2020.
In early 2020, the ITIL Managing Professional and ITIL Strategic Leader certifications will be supported by the new ITIL Direct, Plan, and Improve certification (please see the qualification overview image later in this blog).
If you are interested in the new ITIL Strategic Leader certification, you should read this book. It will be published later this year.
Is ITIL 4 Worth Your Time?
Expenses and hazards associated with a product’s value
Value, results, prices, and risks all play a critical role in delivering IT services in ITIL 4.
ITIL 4 defines value as “the perceived advantages, usefulness, and importance of anything.” It’s essential to realise that worth isn’t a fixed concept. We can only gauge how much our services are worth to our clients if we know what they think of them.
Service outputs and service outcomes are not the same thing. A service’s outputs permit an outcome, which is a result that may be achieved. In the case of a wedding photography business, for example, the output may be a picture book, but the consequence is the joyful memories created by gazing at the album.
Co-creation of value: In ITSM, we collaborate with our clients to generate value for both parties, not only for ourselves as service providers (us and them). Clearly, the consumer receives value from the service since it helps them to accomplish a goal that matters to them.
It’s important to keep in mind that every service eliminates certain expenses and risks from the client.
Management of services in four dimensions
ITIL 4 provides four characteristics of service management that must be taken into account to guarantee that a business takes a balanced approach.
People and organisations: This encompassed culture, systems of authority, roles and capabilities required to plan for, manage, and provide services.
There is a lot of information and technology that goes into providing services (servers, storage, networks, databases, etc.)
Partners and suppliers: The partners and suppliers’ dimension ensure that we take into account all the connections that are necessary to offer successful service.
All the activities, workflows, controls, and procedures that are required to succeed are included in this dimension. Customers and users must be taken care of, and value created, if they are to be satisfied.
ITIL’s service value framework is based on
The ITIL service value system is a new feature in ITIL 4 that you should be aware of (SVS).
Practitioners are challenged by the SVS to think about how the many components needed to supply services might work together to create value for consumers. For the first time, service providers may collaborate with one other instead of constructing their own silos and focusing solely on optimising their own internal processes.
The value chain of a service
Service value chain (SVC) is the core of the SVS, which specifies six fundamental operations needed to meet customer demand and promote value generation.
In the service value chain, these are the activities:
In order to establish a common understanding of the organization’s goals, this activity generates plans, portfolios, architectures, policies, etc.
The second step in the service management process is to guarantee that all goods, services, and procedures are continually improved across all four dimensions of service management.
Involvement with stakeholders and a knowledge of their requirements is gained via this activity.
In this phase, new and updated services are designed to suit the quality, cost, and time-to-market requirements of all stakeholders.
This activity develops service components, assures their availability, and ensures that they satisfy specified requirements.
This activity ensures that services are delivered and supported in a manner that fulfils the expectations of the stakeholders.